Effective Date: 24-02-2025
At Kanzoo Global Pvt. Ltd., we strive to deliver high-quality digital services with transparency and professionalism. This Refund Policy outlines the terms under which refunds may or may not be granted for our services.
1. General Refund Policy
Due to the nature of digital services, time-based work, and custom project execution, refunds are limited and are only considered under specific circumstances outlined below.
2. Eligibility for Refunds
A refund may be considered only if:
Any approved refund will be processed after review and may be subject to deductions for administrative or transaction charges.
3. Non-Refundable Services
The following are non-refundable once initiated, delivered, or registered:
4. Project Cancellation by Client
Clients may request cancellation of a project before work begins. In such cases, partial or full refund eligibility will depend on the stage of the project and the resources already allocated.
If the project is canceled after work has started, no refund will be issued for the completed portion of the work. Any advance payment already used toward planning, communication, research, design, or development efforts will be non-refundable.
5. Deposits and Advance Payments
For most projects, an upfront deposit is required before work begins. This deposit secures project scheduling, resource allocation, and initial planning. Therefore, deposits are generally non-refundable once the project has officially started.
6. Delays Caused by Client
No refund will be issued for project delays caused by the client, including delayed content submission, feedback, approvals, payments, or communication. Such delays may also affect delivery timelines.
7. Service Dissatisfaction
If you are dissatisfied with any part of our service, we encourage you to contact us first so we can review the concern and attempt a fair resolution. Refunds will not be granted solely based on dissatisfaction if the work has been delivered according to the agreed scope.
8. Refund Processing
If a refund is approved, it will be processed within a reasonable time through the original payment method unless otherwise agreed. Processing time may vary depending on the payment provider or banking institution.
9. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with the updated effective date.
10. Contact Us
If you have any questions regarding this Refund Policy or would like to request a refund review, please contact us at: info@kanzooglobal.com
